Our Promise to our Supporters Disabled children and young people across the UK lead the life they choose thanks to you. Children as young as toddlers right through to young people up to 26 are more independent thanks to the volunteers, donors, and staff that all make a difference in the lives of people affected by disability. You are all at the centre of what Action For Kids does, and your trust in Action For Kids is essential to bringing lasting change. Your info – Action For Kids sometimes need to take details about you, such as your name, address and contact details. This is to ensure that we can stay in touch with you, and keep reliable records. Action For Kids will never sell your personal information to anybody. As an organisation working with vulnerable people, we are careful to follow our Vulnerable Person Policy with everyone that we interact with. Any other organisations that we use to help us to carry out our mission will be monitored to ensure that they are legally compliant. Your support – Action For Kids relies upon voluntary donations to bring about change for disabled young people. We need to raise over £2 million a year to fund our work across the UK, and we do this from a variety of sources. Some of these include members of the public, and we have clear guidelines for how we contact people. Post – We will mail you up to five times a year – unless you ask us not to. Email – We will only send you emails if you have agreed to receive them. Phone - We will only make phone calls to you if you have agreed to receive them, up to three times a year. We also follow the Code of Fundraising Practice and the The Fundraising Promise. We are also registered with the Fundraising Regulator. Your choice – Action For Kids would like to know how often you want to hear from us, and by what method – please contact firstname.lastname@example.org and tell us. We sometimes send mail to people who have not previously received anything from us – if you don’t want to hear from us again, please ignore it. If you’d like to give but would like it to be your only donation, you will always have the choice to never hear from us again. Your charity – Action For Kids is a public charity, and you can see how we use your money in our publicly available accounts. You can always find out more about what we’re doing by signing up to our regular emails. If you have a question, comment or suggestion that’s not covered above, then please contact us. We work hard on the quality of our fundraising but if you are unhappy about any aspect of it and would like to make a complaint then please see our complaints procedure.